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Find answers to frequently asked questions about Library and Learning Centre services, spaces and resources.

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    Grab & Go Service - UPDATE

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    Please be advised that our Grab & Go service will be closed until further notice. Book pick-ups and returns will be temporarily unavailable. Note: There will be no late fines for any Library item(s) currently in your possession. Any outstanding fines will not accumulate.

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    How do I get Library help during COVID-19/Learning at a Distance?

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    While the College remains closed during the COVID-19 pandemic, the Libraries and Learning Centres continue to support students, staff, and faculty virtually. To learn which online services and resources are available to you, start here.

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    Who is my subject librarian?

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    Joanna Blair - School of Advancement, School of Community and Health Studies, School of Engineering Technology and Applied Science (Morningside and Progress Campuses)

    Jennifer Easter - School of Transportation, School of Engineering Technology and Applied Science, School of Community and Health Studies, School of Communications, Media Arts and Design (Ashtonbee, Downsview, and Story Arts Centre Campuses)

    Richard Sims  - School of Advancement, School of Community and Health Studies, School of Hospitality, Tourism and Culinary Arts, The Business School (Progress Campus)

    For more help, contact the Libraries.

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    Login to my Library Account

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    Login to your Library account online with your myCentennial ID and password.  Click "Display User Information" to see checkouts, holds, overdues, bills, and to renew books.  

    New employees: Please visit your campus Library or contact us to activate your Library account.

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    Renew my books

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    You can renew items online borrowed through our Grab & Go service if they have not been requested by another user. Login to your library account with your myCentennial ID and password. Click “Checkouts,” select the item(s) you would like to renew and click “Renew Selected Items.” 

    If you are renewing and belong to one of these groups(alumnus, community member, or retired faculty/staff) or require general assistance, email us at library@centennialcollege.ca or speak to staff at 416-289-5000, extension 5400.

    Find it online! 24/7 access to our online Library resources, including ebooks, streaming videos, and research databases.

    Students and employees

    Login to your library account with your myCentennial ID and password to renew items  Click “Checkouts”, select the item(s) you would like to renew and click "Renew Selected Items".

    Other borrowers

    Students, employees, alumni, community members, and retired faculty and staff who have a Library card may renew items by contacting us.   

    Renewal Policy

    One and two-week loan books can be renewed if:  

    • The books have not been requested by anyone else.  
    • Your accrued fines/overdues are less than $10.  

    Laptops, iPads and all other such items are not renewable.  

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    Borrow from another college or university

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    We will continue to fulfill any Interlibrary Loan (ILLO) requests for only digital material to the best of our abilities and as per Copyright Law.

    If you are a full- or part-time student, faculty, or staff member and you would like to borrow an item that is not available at any of the Centennial College libraries, please discuss this request with library staff.

    Please note, we do not submit requests to borrow books that are currently designated course textbooks

    If we do not have similar material that will meet your needs, we will request items from other Ontario colleges and universities for you.

    Fill out the online Interlibrary Loan Request form

    Delivery times

    Books: Delivery may take up to several weeks, depending on the item's availability.

    Journal articles: Delivery is normally around three days, but can be longer, depending on the source. To see if Centennial Libraries has the article you want (either in paper or electronic format), search for the publication in our full text journal list.  

    Costs

    The Libraries covers the cost, but we charge a fee for journal articles that you order but don’t pick up.  
     

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    Library Returns & Fines

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    Returns and Fines UPDATE

    If you have a Library book from before the closure or borrowed through the Grab & Go service, please hold onto your item. Note: There will be no late fines for any Library item(s) currently in your possession. Any outstanding fines will not accumulate. 

    To pay for current Library fines or fees, you can make payments over the phone using a credit card. (minimum $5)   

    As a library user, you are responsible for all material borrowed and are subject to overdue fines and any charges for lost or damaged materials.

    If you have unpaid fines of $10 or more, you cannot borrow or renew items.

    If you do not pay your fines or return overdue items, the College may withhold your diploma, grade reports and transcripts. You will also be prevented from registering in new courses.

    Fines and fees are used to purchase more materials for the Libraries. 

    For information about returns, fines and fees, visit our Borrowing Policy page or Ask the Library.

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    Access E-Resources Off Campus

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    Off-campus access to most of the e-resources is available for currently registered full and part-time Centennial College students and College employees.  Login with your myCentennial ID and password.

    Centennial College alumni who are not currently registered in any courses do not have off-campus access to the e-resources.

    Troubleshooting

    Often, clearing your your browser's cache will solve the problem.  For instructions, choose your browser:
    Chrome
    Firefox
    Internet Explorer
    Microsoft Edge
    Safari

    If the problem persists, contact your campus library.

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    Book an appointment with a tutor

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    Students can book an apointment with a tutor using our online booking system.

    To learn how, watch our how-to video or see the instructions below:

    1. Click on “Book a Tutor”.  
    2. Enter your myCentennial ID and password. If it is your first time booking, you must fill out the registration form. 
    3. From the drop-down menu, choose your campus.
    4.  Choose your course to view tutors for that specific course. 
    5. Click on the time slot you want to book. Available times are highlighted in white. 
    6. Confirm the date and time you've chosen, select the course code, and specify what you want help with. Indicate any equipment requests if required. 
    7. Click on “Save Appointment” to confirm the appointment. 

    You will receive an email confirmation with the appointment details.  

    Need help? Contact us at learningcentre@centennialcollege.ca.
     

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    Request a Tutor

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    If the course you are looking for help with is not listed in the online tutor booking system, please fill out the request a tutor form

    Learning Centre staff will attempt to find a tutor, and will contact you if they are successful. 

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    Book an appointment with a librarian

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    Students can book an appointment with a librarian using our online booking system.
    1. Click on Research Support”.  
    2. Enter your myCentennial ID and password. If it is your first time booking, you must fill out the registration form. 
    3. From the "Limit to" drop-down menu, choose your course or subject/school to be matched with the best librarian.
    4. Click on the time slot you want to book. Available times are highlighted in white. 
    5. Confirm the date and time you've chosen and specify what you want help with. Indicate any equipment requests if required. 
    6. Click on “Save Appointment” to confirm the appointment. 
    You will receive an email confirmation with the appointment details.