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Find answers to frequently asked questions about Library and Learning Centre services, spaces and resources.

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    How do I get Library help during COVID-19/Learning at a Distance?

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    As the College has moved into Phase 3A, the Libraries and Learning Centres continue to support students, staff, and faculty both in-person and virtually. To learn which services and resources are available to you, start with our online services update.

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    Book an appointment with a librarian

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    Students can book an appointment with a librarian using our online booking system.

    • Click on "Research Support". 
    • Enter your myCentennial ID and password. If it is your first time booking, you must fill out the registration form. 
    • From the "Limit to" drop-down menu, choose your course or subject/school to be matched with the best librarian.
    • Click on the time slot you want to book. Available times are highlighted in white. 
    • Confirm the date and time you've chosen and specify what you want help with. Indicate any equipment requests if required. 
    • Click on “Save Appointment” to confirm the appointment.  

    You will receive an email confirmation with the appointment details.

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    Book an appointment with a tutor

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    Students can book an apointment with a tutor using our online booking system.

    To learn how, watch our how-to video or see the instructions below:

    1. Click on “Book a Tutor”.  
    2. Enter your myCentennial ID and password. If it is your first time booking, you must fill out the registration form. 
    3. From the drop-down menu, choose your campus.
    4.  Choose your course to view tutors for that specific course. 
    5. Click on the time slot you want to book. Available times are highlighted in white. 
    6. Confirm the date and time you've chosen, select the course code, and specify what you want help with. Indicate any equipment requests if required. 
    7. Click on “Save Appointment” to confirm the appointment. 

    You will receive an email confirmation with the appointment details.  

    Need help? Contact us at learningcentre@centennialcollege.ca.
     

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    Request a Tutor

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    If the course you are looking for help with is not listed in the online tutor booking system, please fill out the request a tutor form

    Learning Centre staff will attempt to find a tutor and will contact you if they are successful. 

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    Book a Study Room

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    During Phase 3A, all study rooms are for individual use only. No food and drink are permitted. Students may drink water from an enclosed container if they remask immediately afterwards.

    Book a room for your group using our online room booking system

    Group study rooms are available during library service hours for course-related group work or study.

    You can book a study room up to one week in advance.

    The time limit is two hours per day, per group, or six hours per week per group, subject to room availability. 

    Learn more about the study room guidelines
     

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    Login to my Library Account

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    Login to your Library account online with your myCentennial ID and password.  Click "Display User Information" to see checkouts, holds, overdues, bills, and to renew books.  

    New employees: Please visit your campus Library or contact us to activate your Library account.

    If you experience problems logging in, please contact the I.T. Service Desk for help.

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    Renew my books

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    Students and employees

    Login to your library account with your myCentennial ID and password to renew items  Click “Checkouts”, select the item(s) you would like to renew and click "Renew Selected Items".

    Other borrowers

    Students, employees, alumni, community members, and retired faculty and staff who have a Library card may renew items by contacting us.   

    Renewal Policy

    One and two-week loan books can be renewed if:  

    • The books have not been requested by anyone else.  
    • Your accrued fines/overdues are less than $10.  

    Laptops, iPads and all other such items are not renewable.  

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    Place a hold / request a book from another campus

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    You may borrow material from any Centennial campus Library or request an item that is currently checked out to another user. Place a hold on the item online through the library catalogue and the material will be delivered to the campus you select. Please allow two business days for delivery for items listed as "on the shelf," or until it is your turn on the hold waiting list for items currently on loan.

    To place a hold and/or request intercampus delivery:

    1. Click on the "Place Hold" link to the left of the record.
    2. Click "Login to My Account" and sign in with your mycentennial ID and password.
    3. Choose a pick up location from the drop-down list and click "Submit Hold"

    You will receive an email notification when your hold is ready for pickup.

    To check the status of your hold, login to My Account, and view the "Holds" section.

    New employees: Please visit your campus Library or contact us to activate your Library account.

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    Library returns & fines

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    Returning Library Items & Fines

    If you have a Library item from before the closure or borrowed through the Grab & Go Pick-up service, please return your item at any of the book drop-boxes at each campus entrance between 7am - 7pm any day of the week.  Library items can also be returned to the library desk at any campus library during opening hours.  

    Exceptions include equipment such as iPads and laptops: iPads should be returned to the campus library from which they were orginally borrowed. If you borrowed a laptop from the College, contact deviceloan@centennialcollege.ca to arrange a return or login to the I.T. Knowledge base for step-by-step instructions.

    Every visitor must complete all of the College's safety requirements before entering campus. Please visit the Guide to Accessing Centennial Campuses for more information.

    Fines

    September is FINE-FREE!

    During the month of September, you can return any items, no matter when they were borrowed, and you will not be charged any late or overdue fines.  

    In addition, the Libraries and Learning Centres will eliminate any existing late and overdue fines for all patrons in the hopes of alleviating any undue hardship.


    For current Library fines or fees, you can make payments over the phone using a credit card, or in person with a credit or debit card (minimum $5), myCard, or cash.

    As a library user, you are responsible for all material borrowed and are subject to overdue fines and any charges for lost or damaged materials.

    If you have unpaid fines of $10 or more, you cannot borrow or renew items.

    Outstanding fines or fees may result in a hold on your LIbrary account. Account holds impact your ability to register in courses, request transcripts and apply for graduation.

    Fines and fees are used to purchase more materials for the Libraries. 

    For information about returns, fines and fees, visit our Borrowing Policy page or contact Ask the Library.

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    Access e-resources from off campus

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    Off-campus access to most of our e-resources is available for currently registered full and part-time Centennial College students and College employees.  Login with your myCentennial ID and password.

    If you experience problems logging in, please contact the I.T. Service Desk for help.

    Centennial College alumni who are not currently registered in any courses do not have off-campus access to e-resources.

    Troubleshooting

    Often, clearing your your browser's cache will solve the problem.  For instructions, choose your browser:
    Chrome
    Firefox
    Internet Explorer
    Microsoft Edge
    Safari

    If the problem persists, contact your campus library.

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    Borrow from another college or university

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    If you are a full- or part-time student, faculty, or staff member and you would like to borrow an item that is not available at any of the Centennial College libraries, please discuss this request with library staff.

    Please note, we do not submit requests to borrow books that are currently designated course textbooks

    If we do not have similar material that will meet your needs, we will request items from other Ontario colleges and universities for you.

    Fill out the online Interlibrary Loan Request form

    Delivery times

    Books: Delivery may take up to several weeks, depending on the item's availability.

    Journal articles: Delivery is normally around three days, but can be longer, depending on the source. To see if Centennial Libraries has the article you want (either in paper or electronic format), search for the publication in our full text journal list.  

    Costs

    The Libraries cover the cost, but we charge a fee for journal articles that you order but don’t pick up.  
     

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    What is my password for the self-check machine?

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    When using the self-check station to borrow library materials, your password is the last 4 digits of your student or employee number.  For example, if your student number is 987654321, then your password is 4321.

    New employees: Please visit your campus Library or contact us to activate your Library account.

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    How do I print?

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    Printing from the Library computers

    Printing from these computers is the same as in other college computer labs.

    You must have money on your myCard to print.  For more information and detailed instructions, visit Printing with myCard on the college website. 

    If you need assistance with the computer lab printers or if the printers are out of paper, call the IT Help Desk using the telephone in the computer lab.

    Printing for the first time

    If this is your first time printing, you must connect your MyCard to your print account. 

    1. Send your print job from any computer
    2. Tap your MyCard on the student printer
    3. You will be prompted to login using the same username and password you use to access campus computers
    4. Tap your MyCard again to complete the process

    Printing in Colour

    Not all printers are set up to print in colour. Staff can help you identify colour printers.

    To print in colour, the settings must be changed in the software that you are working with, not from the printer. When you send your file to print, a print dialogue box should appear. You should then: 

    1. Look for an option to access the printer’s settings. For example, under the Preferences tab, you may see “Printer Properties” and “Options”. 
    2. When you choose “Options”, you will notice a “Quality” tab, under which you will be able to uncheck the boxes that don’t apply (e.g. “print text as black” and “print in black and white”). 
    3. Click “OK” and print.   

    Web printing

    Web printing is available if you wish to print documents using a laptop.  Just like printing from a College computer, you must use your myCard to use this wireless printing service.  Detailed instructions on how to use web printing are available in all computer labs, or online through the Student Hub

    Follow these steps to print: 

    1. Log into the web print page with your network ID and password. You must be logged into the CCWSecure Network to use the Web Print feature. 
    2. Check for available balance. (To load funds onto your account, go to myCard.centennialcollege.ca). 
    3. Select the “Web Print” option.
    4. Select “Submit a Job.”
    5. Enter the number of copies you want to print by clicking “Options”. 
    6. Select “Upload Documents”.
    7. To find the document you want to upload, click on “Browse” or “Upload from Computer”. Then choose, “Upload and Complete”. 

    Once your file has been uploaded, you won’t be able to: 

    • Modify the documents 
    • Change the size 
    • Print multiple slides per page 
    • Print single-sided (defaults to double-sided only) 

    A status screen will appear and your print job will be queued for delivery to the printer. 

    Note: The default printer should be pracad02\Centennial-Global. If it isn't, go back to Step 4 and on Step 5 click on “Printer Selection”. Enter “Global” in the “Select a Printer” box. Press “Enter” on your keyboard. Click on “Print Options and Account Selection”, which will bring you back to Step 5. Continue all steps. 

    Printing is available to registered students only

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    How do I scan a document?

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    You can scan a document from any multifunction printer in the Library.

    Also, each campus library has assistive technology workstations with scanners. Students with accessible learning needs have first priority with these workstations, but the equipment is available to other students when it is not in use. 

    1. On the printer’s home screen, choose the “Email” option to access the Scan to Email screen.  
    2. Press “Recipient(s)” to set the email address where the scanned file will be sent. Note: The email address must be a @my.centennialcollege.ca email address. 
    3. Modify the settings to your preference and choose “Send It”. 
    4. You may then choose to “Scan the Next Page” or “Finish the Job”. 
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    Find a book my instructor placed on reserve

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    If you know the title of the book, search for it in the Library Catalogue.

    If you are not sure of the title, but you know your instructor’s name or your course code, search the Reserve Desk Catalogue.

    For more information, you can always ask library staff for assistance, or see our Course Reserves (Hardcopies) page.

    For online reserves, visit our eReserves Library Guide.
     

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    Sign onto a campus computer

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    First time users

    • Username = your student number

    • Password = YYYYMMDD@Cencol  

    YYYYMMDD is your date of birth. For example, January 20, 1992 would be 19920120@Cencol  

    Don’t forget to include “@Cencol” at the end of your password.

    You will be asked to change your password. 

    New Password Rules

    • minimum 10 digits long
    • have at least one uppercase letter, lowercase letter, number, and symbol (#*/?$!@). 

    You will use this new password for computer access, to access the printers without your myCard, and to log in to the secure Wi-Fi network. 
     

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    Who is my School librarian?

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    School of Advancement - Stephanie Power 

    School of Communications, Media, Arts and DesignMuyi Ogunleye  

    School of Community & Health Studies - Jennifer Easter  

    School of Engineering Technology and Applied Science -  Joanna Blair 

    School of Hospitality, Tourism and Culinary Art- Richard Sims 

    School of Transportation - Jennifer Easter 

    The Business School - Richard Sims 

    Copyright & eReserves LibrarianShelby Thaysen

    Library Systems & Electronic Resources LibrarianEva McDonald 

    For more help, contact the Libraries.