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Find answers to frequently asked questions about Library and Learning Centre services, spaces and resources.

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    What's my PIN?

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    Your PIN for library services is the last four digits of your student, employee or Library card number. For example:  

    • Student Number: 345678999
    • PIN: 8999

    New employees: Please visit or contact the library to activate your Library account for off-campus access to library resources.

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    Login to my Library Account

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    Login to your Library Account online 

    • User ID = student/employee #  
    • PIN = last four digits of student/employee #  

    Click Display User Information to see checkouts, holds, overdues, bills, and to renew books.  

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    Renew my books

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    Renew your books now using our interactive online tutorial.

    Students and employees    

    Login to your library account to renew items  

    User ID = student/employee #  

    PIN = last four digits of student/employee  

    Click “Checkouts”, select the item(s) you would like to renew and click "Renew Selected Items".  

    Students, employees, alumni, community members, and retired faculty and staff who have a Library card may also renew items in person at the Library Help Desk or by telephone.   

    Renewal Policy

    One and two-week loan books can be renewed if:  

    • The books have not been requested by anyone else.  
    • Your accrued fines/overdues are less than $5.  

    Laptops, iPads and all other such items are not renewable.  

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    Order a book from another campus

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    You may borrow material from any Centennial campus Library. Request an item online through the library catalogue and the material will be delivered to the campus you select. Please allow two business days for delivery.

    To place a hold and/or request intercampus delivery:

    1. Click on the "Place Hold" link to the left of the record.
    2. Type in your user ID and PIN and click "Login"
    3. Choose a pick up location from the drop-down list and click "Submit Hold"

    You will receive an email notification when your hold is ready for pickup.

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    Borrow from another college or university

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    If you are a full- or part-time student, faculty, or staff member and you would like to borrow an item that is not available at any of the Centennial College libraries, please discuss this request with library staff.

    Please note, we do not submit requests to borrow books that are currently designated course textbooks

    If we do not have similar material that will meet your needs, we will request items from other Ontario colleges and universities for you.

    Fill out the online Interlibrary Loan Request form

    Delivery times

    Books: Delivery may take up to several weeks, depending on the item's availability.

    Journal articles: Delivery is normally around three days, but can be longer, depending on the source. To see if Centennial Libraries has the article you want (either in paper or electronic format), search for the publication in our full text journal list.  

    Costs

    The Libraries covers the cost, but we charge a fee for journal articles that you order but don’t pick up.  
     

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    Pay Overdue Fines

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    You can pay overdue fines in the library in-person with cash, debit or credit card, or with credits on your myCard account.

    You can also make payments over the phone using a credit card.   

    As a library user, you are responsible for all material borrowed and are subject to overdue fines and any charges for lost or damaged materials.

    If you have unpaid fines of $5 or more, you cannot borrow or renew items.

    If you do not pay your fines or return overdue items, the College may withhold your diploma, grade reports and transcripts. You will also be prevented from registering in new courses.

    Fines and fees are used to purchase more materials for the Libraries. 

    For information about fines and fees, visit our Borrowing Policy page.

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    Access E-Resources Off Campus

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    Off-campus access to most of the e-resources is available for currently registered full and part-time Centennial College students and College employees.

    Centennial College alumni who are not currently registered in any courses do not have off-campus access to the e-resources.

    Login using your Student (or Employee) ID and PIN

    Click on an e-resource to login with your student or employee number, or Library card number and your PIN.

    Your PIN is the last four digits of your student number or the last four digits of your employee number. 

    New Employees

    Visit, call or email library staff to activate your Library account.

    This is not done automatically for new employees.

    It only takes a minute, and once done, your access to e-resources from off campus will be valid for the duration of your time at Centennial College.

    Bad PIN Error Message?

    If you get a bad PIN or other error message, contact library staff for assistance.

    Troubleshooting

    Often, clearing your your browser's cache will solve the problem.  For instructions, choose your browser:
    Chrome
    Firefox
    Internet Explorer
    Safari

     

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    Book an appointment with a tutor?

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    Students book an apointment with a tutor using our online booking system.

    1. Click on “Book a Tutor”.  
    2. Enter your myCentennial ID and password. If it is your first time booking, you must fill out the registration form. 
    3. From the drop-down menu, choose your campus.
    4.  Choose your course to view tutors for that specific course. 
    5. Click on the time slot you want to book. Available times are highlighted in white. 
    6. Confirm the date and time you've chosen, select the course code, and specify what you want help with. Indicate any equipment requests if required. 
    7. Click on “Save Appointment” to confirm the appointment. 

    You will receive an email confirmation with the appointment details.  
     

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    Request a Tutor

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    If the course you are looking for help with is not listed in the online tutor booking system, fill out the request a tutor form

    Learning Centre staff will attempt to find a tutor, and will contact you if they are successful. 

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    Book a Study Room

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    Book a room for your group using our online room booking system

    Group study rooms are available during library service hours for course-related group work or study.

    You can book a study room up to one week in advance.

    The time limit is two hours per day per group or six hours per week per group. 

    Learn more about the study room guidelines
     

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    How do I print?

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    Printing from the Library computers

    Printing from these computers is the same as in other college computer labs.

    You must have money on your myCard to print.  For more information and detailed instructions, visit Printing with myCard on the college website. 

    If you need assistance with the computer lab printers or if the printers are out of paper, call the IT Help Desk using the telephone in the computer lab.

    Printing for the first time

    If this is your first time printing, you must connect your MyCard to your print account. 

    1. Send your print job from any computer
    2. Tap your MyCard on the student printer
    3. You will be prompted to login using the same username and password you use to access campus computers
    4. Tap your MyCard again to complete the process

    Printing in Colour

    Not all printers are set up to print in colour. Staff can help you identify colour printers.

    To print in colour, the settings must be changed in the software that you are working with, not from the printer. When you send your file to print, a print dialogue box should appear. You should then: 

    1. Look for an option to access the printer’s settings. For example, under the Preferences tab, you may see “Printer Properties” and “Options”. 
    2. When you choose “Options”, you will notice a “Quality” tab, under which you will be able to uncheck the boxes that don’t apply (e.g. “print text as black” and “print in black and white”). 
    3. Click “OK” and print.   

    Web printing

    Web printing is available if you wish to print documents using a laptop.  Just like printing from a College computer, you must use your myCard to use this wireless printing service.  Detailed instructions on how to use web printing are available in all computer labs, or online through the Student Hub

    Follow these steps to print: 

    1. Log into the web print page with your network ID and password. You must be logged into the CCWSecure Network to use the Web Print feature. 
    2. Check for available balance. (To load funds onto your account, go to myCard.centennialcollege.ca). 
    3. Select the “Web Print” option.
    4. Select “Submit a Job.”
    5. Enter the number of copies you want to print by clicking “Options”. 
    6. Select “Upload Documents”.
    7. To find the document you want to upload, click on “Browse” or “Upload from Computer”. Then choose, “Upload and Complete”. 

    Once your file has been uploaded, you won’t be able to: 

    • Modify the documents 
    • Change the size 
    • Print multiple slides per page 
    • Print single-sided (defaults to double-sided only) 

    A status screen will appear and your print job will be queued for delivery to the printer. 

    Note: The default printer should be pracad02\Centennial-Global. If it isn't, go back to Step 4 and on Step 5 click on “Printer Selection”. Enter “Global” in the “Select a Printer” box. Press “Enter” on your keyboard. Click on “Print Options and Account Selection”, which will bring you back to Step 5. Continue all steps. 

    Printing is available to registered students only

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    How do I scan a document?

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    You can scan a document from any multifunction printer in the Library.

    Also, each campus library has assistive technology workstations with scanners. Students with disabilities have first priority with these workstations, but the equipment is available to other students when it is not in use. 

    1. On the printer’s home screen, choose the “Email” option to access the Scan to Email screen.  
    2. Press “Recipient(s)” to set the email address where the scanned file will be sent. Note: The email address must be a @my.centennialcollege.ca email address. 
    3. Modify the settings to your preference and choose “Send It”. 
    4. You may then choose to “Scan the Next Page” or “Finish the Job”. 
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    Find a book my instructor placed on reserve

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    If you know the title of the book, search for it in the Library Catalogue 

    If you are not sure of the title but you know your instructor’s name or your course code, search the Reserve Desk Catalogue 

    You can always ask library staff for assistance. 
     

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    Sign onto a campus computer

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    First time users

    • Username = your student # 

    • Password = YYYYMMDD@Cencol  

    YYYYMMDD is your date of birth. For example, January 20, 1992 would be 19920120@Cencol  

    Don’t forget to include “@Cencol” at the end of your password.

    You will be asked to change your password. 

    New Password Rules

    • minimum 10 digits long
    • have at least one uppercase letter, lowercase letter, number, and symbol (#*/?$!@). 

    You will use this new password for computer access, to access the printers without your myCard, and to log in to the secure Wi-Fi network. 
     

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    Reserve an iPad

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    Each Centennial campus library has a number of iPads that you may sign out for seven days.

    Place a Hold on an iPad

    1. Visit the Library Catalogue 
    2. In the search bar, enter the name of your campus and the word “iPad” (e.g. “Ashtonbee iPad”). 
    3. Select your campus iPads from the result list
    4. When you find the record for your campus' iPads, click “Place Hold” on the left side of the screen
    5. Login using your student number & PIN (last 4 digits of your student number)

    You will receive an email notification in your @my.centennial email account when the iPad is ready for pick-up.

    Once you receive the notification, you have three days to pick up the iPad. 

    Sign out the iPad at your campus Library Help Desk.

    Your current myCard or Library-issued card must be presented each time you borrow.

    If you have not already signed a Library Equipment Loan Agreement you must sign one at the time of borrowing.  

    iPad loans include:

    • A USB power adapter
    • Lightning-to-USB connector cable
    • Smart cover 

    Return the powered-up iPad for inspection by library staff on or before the due date. 

    iPad late fines are $25 per day. iPads are not renewable.